If you have any questions or issues with your order, please look below to see if an answer or solution is given. If you still require assistance, please contact firstname.lastname@example.org and we will get back to you. Thank you!
For questions regarding the delivery of your products please refer to the shipping page.
Refunds & Returns
In the unlikely event you wish to make a return. Unfortunately, we cannot exchange or refund any yoga products and accessories due to hygiene reasons.
Any returned parcels sent by the customer without acknowledgement from a member of the support team will not be returned/exchanged or refunded.
Should you receive a product that is defective or has a fault, we will happily look into offering a resolution. Please contact the support team with the following information:
- A full description of the fault
- Photographic evidence attached
- Order number
Please note issues of this nature need to be reported to us within 7 days of receiving your order at email@example.com